Frequently asked questions

It is the place to get your favourite creator's time. Not a comment lost among a thousand: a written or voice answer, a video call, a dedication, a letter, made for you by the person you follow.

Tovinda is invite only: you arrive through a creator's link, or through a friend who is already in, and the code links itself when you create your account. You need to be eighteen.

Creating an account is free. You only pay for what you choose, at the price the creator sets, and you see the total before paying. Some things cannot be bought at all: you apply to Pick Me for free, and a day of chat is a gift from the creator.

You pay inside the app, through Stripe. Your card details are handled by Stripe: Tovinda never sees them and does not keep them.

The creator is not paid until they answer you. You see the deadline before you ask; if they let it pass, the refund leaves on its own, without you asking. It goes back to the card you paid with: depending on your bank, it can take a few days to show.

Yes. The agreement every creator signs forbids letting an AI write the answers: whoever does it gets a strike, and at the third one they can no longer sell. Before anyone can sell, their identity and social profiles are verified.

Yes. Up to 24 hours before, the slot frees up and we refund you. After that you can still cancel, without a refund: at least the other side knows straight away, instead of waiting for you in front of the camera.

A letter is four pages long and takes as long as it really would: Milan to São Paulo, twenty hours. It is private: only the two of you read it. After the first reply the correspondence carries on, with a stamp for each letter.

It comes from the friends you invite and the milestones you reach. It works with any creator and is taken off the price when you pay.

Yes, creator by creator: on their page, from the menu at the top right, choose what to be told. In the settings you can also pick the hours when your phone stays silent.

With the invite code of a creator who is already on Tovinda. You apply from the app and applications are approved one by one; before you can sell, we check your ID and your social profiles.

80% of what the fan pays, with nothing else taken out. The other 20% is Tovinda's service fee, which also covers the payment costs. You set your prices, and you can change them whenever you like.

Fifteen days after each sale: that is the time that covers a possible refund. From then on you can request a withdrawal every 24 hours, and the money reaches your account through Stripe.

The fan is refunded automatically. There is no penalty: you are only charged the processing fee, which the payment provider does not give back.

Yes. In holiday mode nobody can send you requests until you are back, and on your page you can say when you return.

From the settings, without logging out: we ask for the one you use now and, sometimes, a code we send you by email. If you do not remember it, log out and choose “Forgot your password?” on the sign in screen.

If you sign in with email and password, we send you a code by email: without it the password alone is not enough. In the settings, under “Your devices”, you see where your account is open and can remove a device.

From the app settings. We delete your personal data and keep only what the law requires us to keep, such as the accounting records of your purchases. Also from the settings, you can first download a copy of your data.

From the app, with “Contact support”: your request arrives already linked to what you are talking about, and you find the reply there. Or write to support@tovinda.com. We answer in Italian and English.